Shipping & Returns

Shipping 

Domestic Shipping
All order ships from Los Angeles, California. We only ship in the United States at this time. Orders are processed within 3-5 business days. Delivery times may vary based on your location. We offer one standard shipping option (USPS economy) and one expedited option at this time (USPS Priority Mail). For orders below $80 USD, a standard shipping fee applies.

International Shipping
Presently, our shipping services are exclusively available within the United States. We're actively working to expand our shipping reach internationally. Stay tuned for updates on global shipping options.

Shipping Updates
Once your order is confirmed, you will receive a shipping confirmation email with tracking details. Stay informed about your package's progress from our warehouse to your doorstep. Please ensure accurate shipping details to avoid any delivery complications.

Carbon-neutral shipping on every order
We are proud to pay for carbon-neutral shipping on every order to minimize our environmental impact by removing carbon from the atmosphere. For more info, please check our climate commitment page.

Returns

Due to hygiene considerations, we regretfully cannot accept returns or exchanges on underwear and scrunchies. We kindly encourage you to consult our detailed size guide before placing an order to ensure the perfect fit. We're here to assist you in finding the ideal size or addressing any inquiries before your purchase, please email us at contact@pauletteandmaria.com or via the contact form.