FAQ

Materials

Are your panties made from organic materials?

Yes, our panties are crafted from high-quality, ethically sourced organic fabrics (100% organic Pima cotton) prioritizing both comfort and sustainability.

Care

How do I care for my Paulette & Maria panties?

To maintain the quality and softness of your panties, we recommend hand washing with a gentle detergent, thorough rinsing, and air-drying by hanging. For more detailed care instructions, please refer to our care section.

Orders 

Can I modify or cancel my order after it's been placed?

We strive to process orders promptly. If you need to modify or cancel your order, please reach out as soon as possible. Depending on the order status, we'll do our best to accommodate your request. Be aware that if the product has shipped, you will not be able to cancel your order.

What should I do if there's an issue with my panties order upon arrival?

If you encounter any issues or discrepancies with your order, such as missing items or defects, please contact us within seven days at contact@pauletteandmaria.com with your order number and a picture of the fault. We'll work swiftly to resolve the matter and ensure your satisfaction.

Delivery & Shipping

What is the estimated delivery time for my order?

Our standard delivery time within the United States is typically 5 to 8 days, subject to variations based on location and shipping options selected during checkout. For more accurate delivery estimates, please refer to our shipping information or contact us.

Can I track my order once it's been shipped?

Yes, once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and estimated delivery of your package.

Do you offer international shipping?

Unfortunately at this time, we don’t offer international shipping but we are working on it. We will keep you posted via social media and our website page.

Can I change the shipping address after I placed an order?

You must reach out via the contact form or at contact@pauletteandmaria.com to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.  

Returns

Can I return or exchange my panties or scrunchies if they don't fit?

Due to hygiene reasons, we cannot accept returns or exchanges on panties or scrunchies. To ensure the perfect fit, we highly recommend checking our comprehensive size guide before making a purchase.

Contact

How can I contact your customer service team?

You can reach us by emailing contact@pauletteandmaria.com or via the contact form. We're here to assist you with any questions or concerns regarding our products or your shopping experience.

The Brand

Will you be expanding your panties collection with more styles?

Yes, we are working on expanding our collection with new styles, and colors. Stay tuned for exciting updates by following us on social media for the latest releases and subscribe to our email list.

What makes Paulette & Maria panties different from other brands?

Our panties embody a blend of sophistication, comfort, and sustainability. Crafted with high-quality organic materials, meticulous attention to detail, and a focus on timeless elegance, our collection is designed to make every wearer feel effortlessly chic.

Impact

Can I select the charity for my donation?

Certainly! When you make a purchase online, you'll be given the option to choose between three pre-selected charities. Your $1 donation will go to the charity of your choice.

Which charities are available for donation?

We've curated a list of three impactful charities covering different causes. During checkout, you'll be able to select from these pre-determined charitable organizations.

Is the $1 donation per order fixed, or can I contribute more?

Currently, our brand pledges $1 per online order to the chosen charity. However, if you're interested in making an additional donation, many of these charities welcome direct contributions through their respective platforms.

Can I learn more about the charities before choosing where my donation goes?

Absolutely! We provide brief information about each charity during the checkout process. Additionally, you can visit our impact page for more detailed descriptions of the organizations we support.

What if I change my mind about the charity I selected for donation after placing my order?

Unfortunately, once the order is placed, the charity selection is final for that transaction. We encourage customers to carefully consider their choice during the checkout process.